An integrated SaaS solution
to its ecosystem
Today, there are many sources of customer satisfaction, from spontaneous feedback (online reviews, social networks) to solicited feedback (online surveys and questionnaires).
That's why it's crucial to be ahead of the game in collecting customer feedback via the channel you feel is best suited to your target audience.
Our Feedback Management solution will enable you to collect customer feedback after one or more interactions, and thus monitor your entire customer journey. The diversity of collection methods and communication channels is such that you save precious time by gathering all customer feedback within a single Customer Feedback Management platform.
Integrating Feedback Management into your existing IT ecosystem is a must, as it automates information flows, secures customer data and engages all your staff around a single tool.
An API-based solution
Our platform is developed on a fully API-based model. This simplifies communication between your ecosystem and ours.
Our API documentation can be accessed directly from .
You can carry out your targeting by pushing your contacts directly into our solution.
Once your teams have processed the satisfaction or dissatisfaction, we can also send the data directly back to your CRM or BI tool.
This is the way to ensure that you don't lose any information about your customers' satisfaction.
Seamless integration with your feedback-gathering tools
Deploy our seamless solution for sending out satisfaction surveys. Whatever channels you use, we'll integrate your system and launch it on the date of your choice.
For your customers, no disruption, and for your team, the possibility of reintegrating the history of your previous campaigns and customer reviews.
All you have to do is enrich your system in SatisFactory.
Social networks and review sites
Our platform retrieves data (ratings and reviews) from social networks and review sites such as: Google, Facebook, TripAdvisor, Booking, Zoover, Hotels.com, Thefork, Trustpilot...
When we set up your system, we take a history of these notices for analysis.
You can also compare your scores on these platforms with those of your competitors.
Benefit from personalized support
throughout your system