Give
meaning
to all your feedback
customers
And deliver an exceptional experience
The 3 strengths of our SaaS
Feedback Management solution
A unified view of your customer feedback
Centralize all your customer feedback: satisfaction surveys, customer opinions and conversations in 1 single solution
Advanced analysis
with AI
Our Artificial Intelligence saves you valuable time in analyzing and understanding customer insights
Animating and sharing results
Create a genuine customer culture by sharing customer feedback with all employees
Whatever your needs,
our solution can meet it
Gather customer insights,
promote customer culture
A global customer vision for informed decisions
Centralize all your feedback, whatever the channel, on an intuitive platform. Give your teams a global vision to align your actions with customer expectations.
AI predictive analysis
Anticipate dissatisfaction before it arises, thanks to AI that identifies hidden trends in customer feedback.
Precise insights for high-impact action
Harness the potential of AI and semantic analysis to transform your customer data into performance drivers. Prioritize your strategic decisions with clear indicators that identify your strengths, areas for improvement and emerging trends.
Simple, secure deployment tailored to your needs
Benefit from tailored support to migrate your data and integrate our tools without interrupting your Voice of the Customer campaigns.
Become the architect of insights,
dig into all the data
Gather all your data, effortlessly
Centralize all customer feedback within our solution for a consistent, global view of the customer experience. Alternate easily between a consolidated overview and a detailed analysis by channel, according to your needs.
Recommendations for action by AI
With prioritized actions that are easy to share, you know exactly where
to take priority action.
Precise analysis for rapid action
Growing data volumes complicate manual analysis and the detection of key trends. Leverage AI and semantic analysis to deliver deep, reliable and actionable insights in just a few clicks.
Prioritize your actions, maximize your impact
An abundance of feedback can make it difficult to identify priorities. Transform data into concrete action plans with clear indicators and automated prioritization of issues.
Prioritize your actions,
maximize your impact
Track, compare and share your performance
Follow your performance live, thanks to customer feedback, and compare it with your objectives, the network and the competition. Share the results with your teams to reinforce commitment and guide your daily actions.
AI-assisted suggestion and reformulation of answers
Save time and increase the quality of your responses to customers.
Boost your E-reputation
Identify the levers for improving your overall rating and increasing the volume of positive reviews. Turn customer feedback into opportunities to consolidate satisfaction and build loyalty.
Respond better, faster
Simplify your interactions with personalized response suggestions that respect your brand's tone. Save time and strengthen customer relationships with accurate, responsive responses.
At SatisFactory,
we guarantee
Accompaniment
Through our teams in France, each of our customer accounts has a dedicated contact who advises them and monitors the development of their customer care system.
Integration into your ecosystem
Our solution features an API that enables it to integrate seamlessly with your solutions (CRM, datalake, BI tool...) and to collect data from various solutions via Zapier.
ISO 27001-certified security
SatisFactory is ISO 27001 certified, ensuring the security of your data. Our solution is hosted in France and our proprietary AI ensures the sovereignty of all our and your data.
Our references
Take advantage of our support
All our offers include support from a dedicated Customer Success Manager (CSM).
Your CSM makes it easy for you to get to grips with our SaaS solution; you're on your own, but you can count on the support of the SatisFactory teams and their 15 years of expertise.
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
