Unite your teams

around the customer experience

As a store or branch manager, you are confronted daily with customer feedback, whether positive or critical. Access reliable, easy-to-interpret data, so you can act quickly, involve your teams and contribute directly to your store's performance.

Measure

Answer

Add value to

Mobilize

Manage your day-to-day performance

Visualize your results in real time, based on customer feedback gathered in the field.
Compare your indicators with your targets, your network or your competitors, and involve your teams by sharing clear, motivating data in a single place.

Strengthen your e-reputation

Improve your overall rating and boost positive reviews by capitalizing on the strengths identified by your customers. Use every feedback as a lever to improve the experience and build lasting loyalty.

Mobilize your teams around customer satisfaction

Use satisfaction results as a lever for field promotion.

Highlight successes, involve your teams in areas for improvement, and feed your daily briefs with concrete data to maintain commitment.

Save time, answer accurately

Benefit from AI-generated response suggestions tailored to your company's tone, to quickly respond to dissatisfied customers.

Improve responsiveness while strengthening customer relations with consistent, personalized messages.

The essentials at a glance

Easily visualize changes in your key indicators and customer feedback.

Thanks to clear, customizable dashboards, you can identify the most important areas of dissatisfaction and implement the necessary actions without wasting time on analysis.

Don't miss any weak signals

Be alerted as soon as a sensitive issue emerges, thanks to a customizable alert system. Quickly identify recurring irritants or incidents (e.g. waiting, quality, safety) and intervene before they impact the experience.

Deepen your analysis when the pace permits

Take advantage of calmer periods to dig deeper into the data and detect lasting trends. Compare periods, offers or segments to refine your strategies and prepare for future actions.

An application designed for the field

Manage customer satisfaction from your mobile.

Access your results, alerts and responses at any time, so you can stay in control even when you're on the move, and enable every member of your team to manage his or her own area independently.

Focus on customer satisfaction

a team lever

Request a personalized demo

With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.

Karine Boudia - Suez

SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.

Claire Dierkens - Auchan

Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.

Margaux Michelet - AUTOBACS