Advanced, reliable analysis
data
Interpret every feedback with precision and identify what really influences customer satisfaction. Thanks to a centralized platform and detailed trend analysis, you can disseminate actionable insights to the company's various teams.
Centralize
Analyze
Interpret
Distribute
Save time with centralization and automation
Consolidate all your feedback sources in one place to simplify your analyses.
No more juggling between different tools: centralize customer surveys, opinions and conversations for a fast, efficient understanding of your customers' main irritants.
Customize your analysis, without relying on IT
The SatisFactory platform is designed to give you maximum autonomy. Connect your in-house tools via API, then perform the analyses of your choice. Configure your own filters, indicators and alerts to extract the most relevant data without the need for technical development.
Gain agility with a customized configuration. Segment your analyses by channel, region, period or customer type, and get ultra-targeted insights in just a few clicks.
Measure satisfaction trends and track your KPIs
Analyze trends and cross-reference data
Identify correlations between items and satisfaction indicators.
Observe score variations and understand their causes.
Cross-reference variables to refine your analyses and detect the factors that really influence the customer experience.
Share concrete insights with the business
Easily distribute results in the form of verbatims and analyses tailored to each team. Help business units understand the customer experience and implement relevant actions based on accurate feedback from the field.
Action-oriented, actionable insights
Prioritize your analyses and provide your business units with accurate, actionable data and actionable data, facilitating the implementation of concrete action plans.
Semantic analysis tailored to your business
Customize the analysis of customer feedback with parameters tailored to your business vocabulary. Define alerts on critical subjects (security, incidents, disputes...) to react immediately to feedback requiring priority attention.
Detect trends with reliable, in-depth analysis
Benefit from advanced data analysis to identify what really influences satisfaction. Thanks to AI and semantic analysis, track changes in scores and spot trends in dissatisfaction before they impact your image.
Make your customer feedback speak for itself
with SatisFactory
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
