
Cet article vous a plu ?
Partagez le sur les réseaux sociaux :
Suggested news
DMA: How the European Union is changing the landscape of online reviews
The field of digital marketing is constantly evolving, shaped by technological advances and current regulations. At the heart of this transformation is the Digital Markets Act (DMA).
Jeudi 4 avril 2024
Customer experience issues in the insurance industry: keys to overcoming challenges and standing out from the crowd
In the insurance sector, professionals are facing growing challenges in terms of customer experience. Customer expectations are evolving rapidly, digital transformation is taking hold, and personalization is becoming paramount.
Jeudi 29 juin 2023
Emotion in the customer experience, a major trend at the Stratégies Clients trade show
Once again this year, we were present at the Stratégies Clients trade show. Whether through conferences, workshops or even direct discussions on our stand, we identified 3 major trends in the field of customer listening. 2 of these relate directly to the emotion of the customer experience, and the 3rd to the extra soul that companies today need to add to their value proposition.
Jeudi 27 avril 2023