A secure solution
centralized customer experience
By integrating your customers' data, whether personal or not, and processing all the data relating to their experience, it's important to offer a high level of security.
Our SaaS solution for managing and analyzing the voice of the customer complies with the ISO 27001:2022 standard, enabling companies in sectors where security is central (banking, insurance, healthcare, etc.) to work with SatisFactory in complete security.
Our ISO 27001:2022-certified solution
ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines the requirements that an IT solution must meet.
ISO/IEC 27001 provides organizations with guidance on establishing, implementing, maintaining and continuously improving an information security management system.
Compliance with the ISO/CEI 27001 standard means that SatisFactory has implemented a system to manage the risks associated with the security of data held or processed, and that this system complies with all the best practices and principles enshrined in this international standard.
Find out more with our TrustPage
An always-available platform
Our SatisFactory solution offers high availability. All our services are redundant and monitored 24/7 by on-call personnel.
All our services are monitored so that we are alerted to the slightest interruption. This enables us to offer you the highest possible quality of service.
You can follow the health of our platform here : Uptime SatisFactory
Regular backups of our solution
We make a backup of our data every day for 7 days, every week for 4 weeks and every month for 3 months.
These backups are performed on servers located in different locations.