A centralized vision

customer experience

Corporate management and head office need a clear, consolidated view of the customer experience to steer their strategy with precision. By centralizing feedback and accessing key insights in real time, they can anticipate expectations, adjust their actions and spread a genuine customer culture throughout the organization.

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A 360° vision for precise control of the
customer experience

Bring together all your feedback channels in our SatisFactory solution to obtain a consolidated, usable view: satisfaction surveys, online opinions, conversations.

Thanks to a streamlined, strategic dashboard, you can instantly track your key indicators and identify the stages of your customer experience you need to prioritize to create an exceptional customer experience.

Customized dashboards,
adapted to your organization

Customize your dashboards by channel, offer or region. Track key indicators at every level for precise, efficient management of your teams.

Actionable insights to guide your strategies

Stop wasting time on manual analysis. AI detects major insights for you by cross-referencing score trends with customer feedback. Present precise recommendations to your management committee and demonstrate the impact of actions taken.

Keep abreast of weak signals in real time

Be alerted as soon as a weak signal is identified by our AI. This enables you to identify much more quickly a topic whose mention is rising sharply over a short period of time. You'll be able to intervene quickly and prevent any lasting dissatisfaction.

Smooth integration and simplified results monitoring

Deploy the solution without any interruption in the sending of surveys, response to dissatisfied customers and analysis of results. We reintegrate the history of your previous campaigns and customer reviews. You can continue to measure your customer satisfaction and enrich your system with SatisFactory.

Identify and eliminate irritants in your customer journey

Thanks to in-depth feedback analysis, you can identify the friction points that are holding back the customer experience.
Prioritize high-impact actions and align your network with a continuous improvement approach to maximize customer satisfaction and loyalty.

Re-engage dissatisfied customers and personalize alerts

Thanks to real-time results and customizable alerts, you can react quickly and avoid losing your customers. You can intervene at the right moment and maintain an optimum level of service.

Compare your performance with your network and the competition

Analyze your results in relation to your network and competitors. Identify comparable stores or branches to understand satisfaction gaps and adapt your local actions accordingly.

A tool designed to involve and mobilize your teams

Easily disseminate customer culture throughout your network. Turn insights into leverage by sharing actionable results, setting clear objectives and promoting best practices.

Manage the entire customer experience

in a single SaaS solution

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With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.

Karine Boudia - Suez

SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.

Claire Dierkens - Auchan

Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.

Margaux Michelet - AUTOBACS