Omnichannel remains the major challenge for customer relations in 2024

par Marion Desforges | Jan 23, 2024 | Relation client

How do I deal with an unhappy customer on the phone?

par Fabien HOURI | Mar 17, 2023 | Feedback Management, Relation client, Expérience client

Introduction to customer satisfaction surveys in the banking/insurance sector

par Fabien HOURI | Jan 30, 2023 | Relation client, Fidélisation, Enquêtes

The opportunity to meet at CRM Meetings

par Marion Desforges | Sep 13, 2021 | Relation client

Enhance customer relations through your management of customer dissatisfaction

par Marion Desforges | Juil 9, 2021 | Relation client

Responding to dissatisfied customers: the headache for operational staff

par Fabien HOURI | Sep 14, 2020 | Relation client, Engagement