Customer experience issues in the insurance industry: keys to overcoming challenges and standing out from the crowd

par Marion Desforges | Juin 29, 2023 | Expérience client, Feedback Management

Emotion in the customer experience, a major trend at the Stratégies Clients trade show

par Marion Desforges | Avr 27, 2023 | Analyse, Expérience client

How do I deal with an unhappy customer on the phone?

par Fabien HOURI | Mar 17, 2023 | Feedback Management, Relation client, Expérience client

The importance of responding to online reviews

par Fabien HOURI | Fév 15, 2023 | Expérience client, E-réputation

Measuring satisfaction in Senior Services Residences: What are the issues? What approaches?

par Marion Desforges | Oct 28, 2021 | Expérience client

Customer experience: 2 keys to success

par Marion Desforges | Juin 24, 2021 | Expérience client