Surveys
Introduction to customer satisfaction surveys in the banking/insurance sector
Lundi 30 janvier 2023
What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?

Cet article vous a plu ?
Partagez le sur les réseaux sociaux :

Suggested news

Customer Relations

Omnichannel remains the major challenge for customer relations in 2024

In 2024, customer relationship management faces a major challenge: omnichannel customer feedback. While many companies were once content to use just a few channels to assess their customer experience, changing purchasing behavior and the digital transformation of society have forced brands to adapt.

Mardi 23 janvier 2024

Analysis

10 marketing opportunities to develop with your customer feedback

Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.

Vendredi 15 décembre 2023

Feedback Management

The power of employee satisfaction: a lever for customer satisfaction

Employee satisfaction has a direct impact on customer satisfaction. Satisfied employees are more committed, productive and deliver quality service. Investing in employee satisfaction creates a virtuous circle where happy teams contribute to customer satisfaction and loyalty. It's an essential lever for long-term business success.

Lundi 12 juin 2023