Expert support
Feedback Management
At SatisFactory, we've been developing real expertise in improving the customer experience for several years, based on collecting and analyzing the voice of the customer. Each of our customers is assigned a dedicated contact person to ensure the best possible follow-up.
Customized business support
Your Customer Success Manager (CSM) supports you throughout the life of your program. Combining business expertise and project management, your CSM advises you and trains your teams (online or on-site training).
Your CSM is your privileged contact, familiar with your project and able to advise you on your operational needs.
Essential during the implementation of your system ("build" phase), your CSM continues to support you during the "run" phase, with a level of follow-up defined according to your needs.
Setting up and monitoring your Feedback Feedback Management
The role of your CSM is to help you set up your Feedback Management system: management of your contact flows, administration of your surveys, initial configuration of the platform, training of your users, etc.
You also benefit from regular meetings (monthly, quarterly and/or half-yearly) to review progress in achieving your objectives.
It's also an opportunity to review the performance of your campaigns and overall performance indicators.
We work with you to establish strategies that integrate your new internal objectives:
- Expansion of customer journey monitoring
- creation of new surveys
- implementation of new KPIs
- added key features...
A dedicated technical support
All users of our SaaS SatisFactory solution have access to our technical support.
Our aim is to offer you a secure, operational and accessible solution. We are committed to the following service levels.
We display the level of availability of our platform transparently via theonline uptime.
Up-to-date online training material
